Sorry, but if you’re in a position of authority, you can’t just blow it off and not listen when people come to you with problems. They will go over your head (and believe it or not, there IS someone higher than you) and if enough people do it, guess what? It’s YOUR butt that’s out and on the street.
They pay your salary. If they have issues, you best at least LISTEN to them, even if there’s nothing that you can do.
Otherwise, hit the door. You’re not living up to what is expected of you.
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